Testing Process

Testing Process

1. Inquiry

   Please contact SGS to confirm the required testing services and related information, and request an application form or quotation.

   Testing Inquiry Hotline:

   • Taipei – Restricted Substances Testing Services for Electrical and Electronic Products
     Tel: +886 2 2299 3279 ext. 3000
   • Kaohsiung – Restricted Substances Testing Services for Electrical and Electronic Products
     Tel: +886 7 301 2121 ext. 4000

2. Sample Submission

   Please complete the application form and prepare a sufficient quantity of samples. Samples may be submitted by courier or delivered in person.

   Delivery Information:

   • Taipei Address:
     No. 125, Wu Gong Road, Wugu District, New Taipei City 24851, Taiwan
   • Kaohsiung Address:
     No. 61, Kaifa Road, Nanzih District, Kaohsiung City 81173, Taiwan

   Recipient:
   SGS Taiwan Limited – Restricted Substances Testing Services for Electrical and Electronic Products

3. Quotation Confirmation

   After receiving the samples, SGS customer service personnel will send you the quotation by email or fax for confirmation.

   Please confirm the following information:

   1. Whether the information provided in the application form is correct, such as sample name, model number, etc.
   2. Testing items and fees
   3. Estimated report issuance date

   Important Notes:

   Please carefully check whether the quotation details are correct. Testing will be arranged only after the signed quotation is returned. Once the electronic report has been issued, the report content cannot be modified.

   For individual applicants, overseas customers, or new customers, full payment of the testing fee is required in advance.

4. Report Issuance and Invoice

   The electronic test report and invoice will be issued separately. The invoice issuance date is subject to the SGS Finance Department’s processing schedule.

   Electronic Report:

   • The electronic report will be sent to you by email or fax before 18:00 on the scheduled report issuance date.

   Invoice:

   • The invoice will be issued approximately 1–2 working days after the electronic report is provided. If the report is issued during the financial closing period, from the 21st to the 29th of each month, the invoice will be issued in the following month.

5. Payment

   Payment Methods:

   • Bank transfer
   • Check
     Please make the check payable to SGS Taiwan Limited and mark it as non-endorsable and non-transferable.
   • On-site payment at SGS upon sample delivery
     Payment can be made by cash or credit card. American Express is not accepted.